26 March 2008

How's this for Customer Service?

During my morning email-checking routine, I came across an e-mail from Netflix with a subject of 'We're Sorry'. Odd. They didn't do anything to upset me.

Inside the e-mail was a personalized note basically saying that due to a computer problem, my movie wasn't shipped Monday. Instead it was shipped Tuesday. OK. I would never have noticed, but thanks for the heads up.

Then I read that they'll be crediting my account 5% for the inconvenience. Now that, my friends, is going above and beyond.

2 comments:

Kristen W. said...

That's great! It's good to know that Netflix actually cares about customers and they own up to mistakes.

wrestling kitties said...

Yes, that is very nice!

T&I have been considering getting Netflix....this could have just sold me on that!